Customer Service Officer - Premium Service Centre in Bali

Join Sinoppel Device as a Customer Service Officer in our dynamic Service Centre located in the heart of Bali’s vibrant Badung region. This is a unique opportunity to deliver exceptional customer experiences while working with cutting-edge technology. As part of our Premium Service Centre, you’ll be at the forefront of providing top-notch support to our valued customers. Our team is dedicated to ensuring every interaction leaves a lasting positive impression, and we’re looking for someone who shares our passion for excellence.

In this role, you’ll handle a wide range of customer inquiries, resolve technical issues, and ensure our customers receive the best possible service. You’ll work closely with our technical team to provide solutions and support, using tools like Zendesk and ServiceNow to streamline our processes. This is a great opportunity to grow your career in a fast-paced, innovative environment, with opportunities for professional development and advancement.

If you’re a customer service professional with a knack for problem-solving and a passion for technology, we’d love to hear from you. Join us in Badung and be part of a team that makes a real difference in our customers' lives.

📋 Tanggung Jawab Pekerjaan

• Provide outstanding customer service by resolving inquiries and technical issues promptly and professionally.
• Use customer relationship management (CRM) systems like Zendesk and ServiceNow to manage and track customer interactions effectively.
• Collaborate with technical teams to ensure customers receive accurate and timely solutions to their problems.
• Document customer interactions and feedback to improve service quality and identify areas for enhancement.
• Stay up-to-date with the latest industry trends and technologies to provide the best possible support to our customers.
• Contribute to the development and implementation of customer service best practices and procedures.
• Assist in training and mentoring new team members to ensure consistent high standards of service.
• Participate in quality assurance activities to maintain and enhance service standards.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a technical or service-oriented environment.
• Proven track record of delivering exceptional customer service and resolving complex issues.
• Strong problem-solving skills and the ability to think critically and creatively.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in using CRM systems like Zendesk and ServiceNow.
• Ability to work well under pressure and meet tight deadlines.
• Team player with a collaborative approach to work.
• Bachelor’s degree in a related field (e.g., Business, Computer Science, or a similar discipline).

🛠️ Keahlian

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