Customer Relation Xpeng (Talent Pool) - Supervisor

Join Erajaya as a Customer Relation Xpeng Supervisor in Jakarta Raya and be part of the team driving the growth of one of the most innovative electric vehicle brands in Indonesia. In this role, you will oversee the day-to-day performance of our customer relations department, ensuring that every customer receives exceptional service and support. As a Supervisor, you will manage a team of Customer Relations Xpeng, providing guidance, training, and performance feedback to help them excel in their roles. This is a fantastic opportunity to be at the forefront of the electric vehicle revolution in Indonesia, with the chance to grow and develop your career within a dynamic and forward-thinking company.

At Erajaya, we are committed to delivering the best possible experience to our customers, and we are looking for a talented and experienced Supervisor to lead our Customer Relations Xpeng team. In this role, you will be responsible for ensuring that our customers are satisfied with their experience, and that our team is equipped with the skills and knowledge needed to provide excellent service. With a focus on innovation and customer satisfaction, Erajaya is the perfect place to build a rewarding career in the electric vehicle industry.

📋 Tanggung Jawab Pekerjaan

• Oversee the day-to-day operations of the Customer Relations Xpeng department, ensuring that all customer inquiries and issues are addressed promptly and effectively.
• Manage and mentor a team of Customer Relations Xpeng, providing guidance, training, and performance feedback to help them excel in their roles.
• Develop and implement strategies to improve customer satisfaction and loyalty, and monitor key performance indicators to measure the effectiveness of these initiatives.
• Collaborate with other departments, such as Sales and Marketing, to ensure that customer needs and expectations are met and exceeded.
• Identify and address any issues or challenges that may arise, and work with the team to develop and implement solutions.
• Stay up-to-date with industry trends and best practices, and share this knowledge with the team to ensure that they are equipped with the latest tools and techniques.
• Ensure that all customer interactions are documented and that customer data is managed in accordance with relevant laws and regulations.
• Attend and participate in regular team meetings, as well as any other meetings or events that may be required.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in a customer relations or customer service role, with a focus on the automotive or electric vehicle industry.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
• Proficient in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Familiarity with industry-specific tools and software, such as Xpeng's proprietary systems.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills, with the ability to identify and address issues effectively.

🛠️ Keahlian

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